Managing Ongoing Client Success After Winning the Contract
Successfully scaling your agency requires a set of clear processes to enable your team to engage with the client, grow revenue out of your existing client base and ensure long-term retention. But what should these processes and methodologies look like? If you are looking to establish a successful set of business processes to deliver slicker implementations and happier clients then follow this set of guidelines from The B2B Marketing Lab, the only HubSpot Platinum Partner HQ'd in London. Founder, Bob Dearsley, after three decades in Marketing, has just published his book, "All that PR & Marketing Bollox. Explained!” and Managing Director, Verity Dearsley, leads the Consulting team at The B2B Marketing Lab which has over 50 successful HubSpot engagements under its belt. Learn from this father and daughter team how clear project management processes and shared milestones for both Consultancy and Client can drive a program through to successful engagement, moving you from short term supplier to long term trusted partner.